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Our Policies

Welcome to Victorias Nails & Spa — where beauty meets comfort. We are dedicated to providing a clean, relaxing, and elevated nail experience designed just for you. Please review our policies below to ensure the best service experience.

Appointments & Booking

We recommend booking in advance to secure your preferred time.

You can book online, by phone, or walk in.

If you have any trouble booking online, feel free to call us — we're happy to assist ❤️

Cancellations & No-Shows

Please provide at least 5 hours' notice for cancellations or changes.

For emergencies, kindly call the salon directly.

Last-minute cancellations or no-shows may affect future booking privileges or require a deposit.

Late Arrivals

Please arrive on time to enjoy your full service.

A grace period of up to 15 minutes is allowed.

Late arrivals may result in shortened or rescheduled services.

In some cases, unfinished services may require a new appointment.

Payment

Payment is due at the time of service.

We accept cash, debit, and mobile payments.

All services and products are non-refundable.

Satisfaction & Communication

We always want you to love your nails. Please confirm your color, shape, and design with your technician before leaving.

Once you leave the salon, it is understood that you are satisfied with the service.

Please contact us within 24 hours if you experience any issues so we can assist you promptly.

Adjustments after your visit may be subject to a fee depending on the situation.

Right to Refuse Service

For the safety and comfort of everyone, we may respectfully refuse service to clients with contagious conditions, infections, or open wounds.

We are not allowed to treat ingrown toenails. Please consult a specialist for treatment.

We may also refuse service to anyone displaying rude or inappropriate behavior.

We are committed to maintaining a safe and relaxing environment for all ❤️

Salon Experience

During busy times, another technician may assist to ensure smooth and timely service.

On weekends or peak hours, a short wait may occur — even with appointments. We appreciate your patience.

Please limit the number of accompanying guests to help maintain a relaxing environment.

Children must be supervised at all times.

Personal Belongings

Please keep your valuables with you at all times.

We are not responsible for lost or damaged items.

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